Our returns window
You have 14 days from the day you receive your order to request a return, starting from the date of delivery.
Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. Some items (e.g. perishable, personalised, or hygiene-sealed goods) cannot be returned — these will be listed on the relevant product page.
How to start a return
Email us at support@uchesonco.com with your order number and reason for return. We’ll confirm next steps, including the return address, which may be our supplier’s fulfilment centre rather than our own premises.
Shipping times and dropshipping note
As some products are shipped directly from our suppliers, delivery can take longer than typical UK retail (commonly 1-3 weeks depending on the item and destination). Please allow for this before contacting us about a late order, and see our Shipping Policy for estimated timeframes per product.
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds are issued to your original payment method within 14 business days. Original shipping costs are non-refundable unless the item arrived faulty or incorrect.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, contact us at support@uchesonco.com within 7 days with photos, and we’ll arrange a replacement or full refund at no cost to you.
Contact
Questions about returns or refunds: support@uchesonco.com.
Last updated: 20 September 2026