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Processing time
Orders are typically processed and dispatched within [1-3] business days of payment confirmation.
Estimated delivery times
Because some products ship directly from overseas suppliers, delivery times vary by item:
- Domestic/local stock items: [3-7] business days
- Supplier-fulfilled/dropshipped items: [7-20] business days depending on destination and customs
Estimated timeframes are shown on each product page where they differ from the above.
Shipping costs
Shipping costs are calculated at checkout based on destination, weight, and chosen shipping method. [Add details of any free-shipping thresholds here.]
Tracking
Once your order ships, you’ll receive a confirmation email with tracking information where available. Some international dropshipped items may have limited tracking visibility until they reach your local delivery network.
Customs and import charges
For international orders, you may be responsible for customs duties, taxes, or import fees charged by your country on arrival. These are outside our control and not included in the item or shipping price.
Delayed, lost, or damaged shipments
If your order hasn’t arrived within the estimated window, or arrives damaged, contact us at [CONTACT EMAIL] with your order number and we’ll investigate with the carrier/supplier and arrange a resolution.
Last updated: [DATE]