DRAFT TEMPLATE — not legal advice. Replace every [bracketed] placeholder with your real business details and have this reviewed by a qualified advisor before publishing. Consumer return-rights laws vary by country — check your local requirements (e.g. UK Consumer Contracts Regulations give a 14-day cooling-off right for most online orders).
Our returns window
You have [14/30] days from the day you receive your order to request a return, starting from the date of delivery.
Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. Some items (e.g. perishable, personalised, or hygiene-sealed goods) cannot be returned — these will be listed on the relevant product page.
How to start a return
Email us at [CONTACT EMAIL] with your order number and reason for return. We’ll confirm next steps, including the return address, which may be our supplier’s fulfilment centre rather than our own premises.
Shipping times and dropshipping note
As some products are shipped directly from our suppliers, delivery can take longer than typical UK retail (commonly 1-3 weeks depending on the item and destination). Please allow for this before contacting us about a late order, and see our Shipping Policy for estimated timeframes per product.
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds are issued to your original payment method within [5-10] business days. Original shipping costs are non-refundable unless the item arrived faulty or incorrect.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, contact us at [CONTACT EMAIL] within [48 hours/7 days] with photos, and we’ll arrange a replacement or full refund at no cost to you.
Contact
Questions about returns or refunds: [CONTACT EMAIL].
Last updated: [DATE]